Terms of Service

1. The service

Lucid Signing lets you upload documents, request electronic signatures and store executed copies. By creating an account you agree to these terms on your own behalf or on behalf of the organisation you represent, and you confirm you have the authority to do so.

2. Electronic signatures

Signatures collected through Lucid Signing are electronic signatures as contemplated in the Electronic Communications and Transactions Act, 2002. You are responsible for confirming that your document type does not require an advanced electronic signature or a wet signature under applicable law - for example wills, and certain property transfers and bills of exchange.

3. Your content

You retain all rights to documents you upload. You grant us only the licence required to store, process and deliver them to your chosen recipients. You warrant that you have the right to send each document and to request signatures from each recipient.

4. Acceptable use

You agree not to use Lucid Signing to:

• Send unlawful, fraudulent or deceptive documents or signing requests.
• Impersonate another person or misrepresent a signer’s identity.
• Circumvent plan limits, token security or access controls.

Our full Acceptable Use Policy forms part of these terms.

5. Plans and billing

Paid plans are billed in US dollars via our payment processor, monthly or annually in advance. Business plans are sold in user packs; your pack sets the maximum size of your team. You may cancel at any time and retain access until the end of the paid period.

6. Termination

You may close your account at any time by emailing info@lucidsigning.com. We may suspend accounts that breach these terms. When an account is closed we delete its documents, signed copies and audit trail within 30 days, so download anything you need to keep first. You can also delete any individual document from your dashboard at any time, which removes its files immediately.

7. Liability

The service is provided “as is”. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim arose. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Contact

Questions about these terms: info@lucidsigning.com. Bonang Technologies, Eglin Road, Sandton, 2196, South Africa.